Refund Policy

Our flexible approach ensures long-term partnerships with our clients.

Refund and Cancellation Policy

Our refund policy at Markup Designs is based on defined procedures that closely adhere to industry standards. We accept fair evaluation procedures, and all refund requests are handled under strict guidelines to ensure that the judgments are appropriate and consensual. Our policies are handled with the proper steps to resolve various claims that result from varied demands and business circumstances.

Scope and Coverage

This Refund Policy describes how Markup Designs handles refunds. This Refund Policy does not cover the actions of firms that Markup Designs does not own, manage, or control, or of individuals that Markup Designs does not hire, fire, or otherwise control. It also excludes any contractually obligated third-party service and/or product providers and any third-party websites linked from our official website.

How are refunds offered to you?

When you contact Markup Designs with a complaint, we first make an effort to offer the best possible solution. Your case is initially presented to the technical team, after which it is further presented to the panel of specialists. Refunds are only given in extreme circumstances if there is no other way to resolve the problem.

As both Markup Designs and the client understand that effort is required to complete each module and reach each milestone of the project, we cannot offer a refund for work already completed.

Payments made to us in increments by the customer for the services are non-refundable for custom design projects. If a project is canceled or delayed, Markup Designs will keep any fees paid; however, if additional work is undertaken after the original scope of the project has been paid for, the customer will be charged a fee.

Your service and/or project will be discontinued without prior notice if we receive a chargeback or payment dispute (such as a PayPal Dispute) from a credit card provider or bank. Before service is restored, files are given, or any more work is done, a chargeback fee (exercised to recover money passed on to us by the credit company), together with any unpaid balances acquired as a consequence of the chargeback(s), must be paid in full.

To resolve any billing difficulties, get in touch with us instead of sending a chargeback. It is never acceptable or lawful to request a chargeback or file a PayPal dispute for a legitimate charge made by us, and doing so constitutes fraud. Before making a payment, kindly read and make sure you understand our return policy.

Markup Designs is willing to collaborate with its clients as soon as their agreement is received. We go on and proceed with your project. The money you have already paid is thus not refundable if you change your mind after confirmation. There is no return provision because we contact our customers, try to address all of their questions, and only begin work after getting their consent. We made it quite clear that the money paid is not refundable under any circumstances.

When making plans for refunds, we assess the case's legitimacy and soundness by applying several requirements. We only provide refunds when the following conditions are satisfied:

1. Post-sale and development operations have yet to begin.
2. The project's problems are beyond what can be corrected, resolved, or resolved
3. No payment terms have been broken by you.
4. No information was utilized by you for personal or professional advantage (gained during the course of association)
5. The arguments you gave are convincing, reasonable, and realistic enough to be eligible for a refund trial.
6. Should be able to show off his or her creative UI design and development abilities and comprehension of what makes an app alluring and addictive.
7. Your reimbursement claim is supported by all the documents and documentation you have provided.
8. The claim is unrelated to any billing issues brought by your bank or a third-party payment processor.

Important Information: Your claim will be deemed invalid if any of the above clauses is discovered to be broken. Refund decisions are made in a final and binding manner.

How Does The Refund Occur?

1.Pre-Refund

Refund request is handled, examined, and verified for accuracy.

Resolve the query using acceptable parameters and reliable references.

Set up refunds when appropriate, and settle completely or partially, depending on the circumstances.

2.Post-Refund

Adhere to a proven agreement.

Unless otherwise instructed, you delete any copies of information supplied and communications that took place in the proper time.

3.Transaction

After the refund agreement is signed, money-back processing can take 7–10 business days.

The same currency in which you were charged will be used to repay you. If you are paying in a currency other than your own, your bank may impose exchange costs or a change in the exchange rate may have caused a discrepancy between the amount reimbursed and the amount you initially paid (in your native currency). You alone are responsible for any expenses or damages incurred throughout this procedure.

Changes

Markup Designs has the right to modify this policy at any time, without prior notification to you, and at its sole discretion. You must periodically review the policy to see whether it has been updated. Please email us at enquiry@markupdesigns.com if you have any questions about our refund policy.

Before making a payment, please read and double-check that you understand our refund and cancellation policy. If you have any questions, don't hesitate to call us.